Check out our FAQ or feel free to contact us.

Your Order


  • How long will it take orders to ship?

    All orders ship within 48 hours, however, the allocation and order processing functions happen within hours. Once an order is in the allocation and processing stage, orders cannot be cancelled.

  • What are the shipping costs?

    Shipping costs differ depending on where the order is being shipped to, how fast the delivery is, and what items are being shipped. Delivery options and pricing are custom calculated for each order at checkout.

  • Is there free shipping?

    Free shipping is currently available for orders over $150 shipped within the United States.

  • How will my order be shipped?

    Domestic shipping will be fulfilled by the United States Postal Service or UPS. International shipping will be fulfilled by either United States Postal Service or UPS at our discretion. Customers will be emailed tracking information as soon as their order has been shipped.

  • Do I need to pay for duty/tax fees?

    Depending on your location, you may be held responsible for customs and/or duties on your order. These fees are your responsibility and Feature has no control over them. If you have questions about customs and duties fees please contact your local customs office.




  • How do I return an item?

    Please click the link to the Feature Return Center to begin the returns process. Please DO NOT use the Return Center to cancel an order.

  • Do you pay for return shipping costs?

    Unfortunately, we do not currently cover return shipping costs. All return shipping fees are your responsibility.

  • How do I know if you received my return?

    We strongly recommend that you use a registered and traceable service when returning your item(s). This way you’ll know that it’s been delivered to us safe and sound. A shipping label will be generated upon request of a return.

  • When will I get my refund?

    Once the return is processed, the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight and location).