Do I need to have an account to place an order?
You are welcome to place an order as a guest, but you will have a quicker checkout process when you have an account with us. Plus, users with accounts are eligible to receive updates on promotions and special product releases.
I forgot my password. What should I do?
In the upper right corner of our website tap the “sign in” location. You will be taken to a login area where you can easily reset your password.
How do I edit, ask questions about, or cancel my order?
If you need to make changes to your order or something about your order was incorrect, please contact us as soon as possible. You can call 702-823-2290 during normal business hours to initiate any cancelations or to make any order changes.
I placed an order but haven’t received a confirmation yet. What should I do?
There is a chance you may not have received your confirmation if you entered your email address incorrectly at checkout, or it may possibly be in your junk mail depending on your email settings. Let us know and we can send you another confirmation email. Call us at 702-823-2290.
What is the status of my order?
Feel free to check your order status here.
How long will it take orders to ship?
All orders ship within 48 hours, however, the allocation and order processing functions happen within hours. Once an order is in the allocation and processing stage, orders cannot be cancelled.
What are the shipping costs?
Shipping costs differ depending on where the order is being shipped to, how fast the delivery is, and what items are being shipped. Delivery options and pricing are custom calculated for each order at checkout.
Is there free shipping?
Free shipping is currently available for orders over $150 shipped within the United States.
How will my order be shipped?
Domestic shipping will be fulfilled by the United States Postal Service or UPS. International shipping will be fulfilled by either United States Postal Service or UPS at our discretion. Customers will be emailed tracking information as soon as their order has been shipped.
Do I need to pay for duty/tax fees?
Depending on your location, you may be held responsible for customs and/or duties on your order. These fees are your responsibility and Feature has no control over them. If you have questions about customs and duties fees please contact your local customs office.
How do I find out about promotions?
All details about upcoming promotions are available by subscribing to our newsletter here. Details are also released through our social channels (Instagram, Facebook, and Twitter).
How do I add a promo code to my order?
On the payment page during checkout you will be given the option to enter a discount code. Simply enter the code and click the “Apply” button.
Can I use more than one promo code?
Only one promo code can be used per order.
How can I pay for my order?
The following payment options are available: Visa, Mastercard, American Express, Paypal, Discover & Apple Pay.
Are there exchange rates or additional fees?
All of our transactions are calculated in US Dollars. If your credit card (or other payment method) transactions are in a different currency, your order total will be based on the daily exchange rate of the transaction date.
My credit card was charged, but I don’t think my order went through. What should I do?
Please contact us as soon as possible and include: the email address used to place the order, order date and time, order value, and payment method. We'll be able to resolve the issue once we have this info.
RETURNS & REFUNDS
How do I return an item?
Please click the link to the Feature Return Center to begin the returns process. Please DO NOT use the Return Center to cancel an order.
Do you pay for return shipping costs?
Unfortunately, we do not currently cover return shipping costs. All return shipping fees are your responsibility.
How do I know if you received my return?
We strongly recommend that you use a registered and traceable service when returning your item(s). This way you’ll know that it’s been delivered to us safe and sound. A shipping label will be generated upon request of a return.
When will I get my refund?
Once the return is processed, the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight and location).
Are your products authentic?
All of our products are 100% authentic and come directly from the brand. Feel free to contact us if you have any concerns and we'll be happy to help.
Do you restock any of your products?
Due to high demand, we try to restock our most popular items, but we’re not always able to. If there’s a specific item you want that’s sold out, contact us and we’ll let you know if we plan to restock.
The product I bought is now on promotion. Can I get the difference refunded?
Unfortunately, we cannot refund the difference as our prices change based on trends, inventory level and customer demand.