We apologize that your item(s) did not work out for you.
Please click the link to the Feature Return Center to begin the returns process. Please DO NOT use the Return Center to cancel an order.
All questions regarding an item's return qualification can be found on the home page of the link above.
**Attention Affirm customers, due to Affirm’s return rules we cannot handle your return via our typical returns platform and cannot issue you store credit. We are however glad to assist you with your exchange, please email us: firstname.lastname@example.org so we can begin the process.
**We do not process exchanges but rather put the power in the buyers’ hands to facilitate their own exchange. Upon receipt of your return we’ll issue store credit which you can use to purchase the item or size you desire.
**On the “Returns Page” please enter the email you used for your order. You will be emailed the return instructions. Returns will only be accepted for items within 14 days from delivery of the product. ALL SALE/CLEARANCE items and any LIMITED REALEASE products are considered FINAL SALE and will NOT be eligible for return. There are some other products that may not be eligible for return as well. This information will be reflected on the product page. Once a return is started, please note that all tags must be attached; the packaging must be intact, and the product must be unused/unworn. Please DO NOT tape the shipping label directly to any shoe box. This makes the product unsellable and these packages will be refused and returned to the sender. Once the return is processed the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight and location). A shipping label will be generated upon request of a return. The online store credit CAN NOT be used for in-store purchases or phone orders.
Please note that orders made with a “bot” type service may or may not be cancelled at our discretion. It is not our responsibility to control a buyer’s “bot.”