Terms & Conditions

Prices & Payment:

All prices are listed in U.S. Dollars. We reserve the right to alter prices at any given time without prior notice.

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • Discover


  • Sales tax will be charged on all In-Store and Online purchases in the State of Nevada
  • We only accept Paypal on International orders
  • We do not accept Visa/Mastercard/American Express/Discover/Paypal Gift Cards

All payments are processed using SSl Encryption Technology. Secure Sockets Layer (SSL) is a protocol developed for the secure transmission of private information over the internet. SSl utilizes a private key to encrypt your personal information including credit card information while it is transferred over the internet.

Shipping & Handling

All orders ship within 48 hours. Domestic shipping is United States Postal Service or UPS Ground. International shipping is either United States Postal Service, UPS, or DHL Express Worldwide at our discretion. Customers will be emailed tracking information as soon as there order has been shipped. The following may be used as a timeline for shipping. Please note this is a timeline and shipping times may vary based on location. We do not guarantee these shipping times as a third party handles delivery variances are out of our control.

  • Domestic USPS Priority Mail 3 – 5 Days
  • International USPS Priority Mail 7 – 10 Days
  • International USPS Express Mail 3 – 5 Days
  • International DHL Express 3 – 5 Days

International Buyers: Depending on your location you may be held responsible for customs and duties on your order. These fees are your responsibility and Feature has no control over them. If you have questions about customs and duties fees please contact your local customs office. Packages that are returned due to duties unpaid will be refunded upon receipt. Shipping fees will not be refunded.

Phone/Email Orders 

Due to certain online selling restrictions certain items are listed as available via phone/email order. You can call 702-463-3322 during normal business hours to place an order or email info@featurelv.com. If emailing an order please include the style, size, and description in your request. We will send an invoice via Paypal for the item and shipping cost. You do not have to have a Paypal in order to complete payment you can check out as a guest with your credit card. Tracking will be emailed within 48 hours of order placement.

Returns & Exchanges:

We apologize that your item did not work out.

Please click the link to the Feature Return Center to begin the returns process. Please DO NOT use the Return Center to cancel an order.

All questions regarding an item's return qualification can be found on the home page of the link above.

**On the “Returns Page” please enter the email you used for your order. You will be emailed the return instructions. Returns will only be accepted for items within 14 days from delivery of the product. ALL SALE/CLEARANCE items and any LIMITED REALEASE products are considered FINAL SALE and will NOT be eligible for return. There are some other products that may not be eligible for return as well. This information will be reflected on the product page. Once a return is started, please note that all tags must be attached; the packaging must be intact, and the product must be unused. Please DO NOT tape the shipping label directly to any shoe box. This makes the product unsellable and these packages will be refused and returned to the sender. Once the return is processed the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight and location). A shipping label will be generated upon request of a return. The online store credit CAN NOT be used for in-store purchases or phone orders.